Privacy Policy

1. Introduction

In the following, we provide information about the processing of personal data when using

our website www.chalet-see.de
our social media profiles.

Personal data is all data that can be related to a specific natural person, e.g. their name or IP address.

1.1 Contact details

The controller pursuant to Art. 4 (7) EU General Data Protection Regulation (GDPR) is Chalet Resort Seenland GmbH, In der Oder 15, Steinberg am See, Germany, email: info@chalet-see.de. Our legal representative is Sebastian Höppe.

Our data protection officer can be reached via heyData GmbH, Schützenstraße 5, 10117 Berlin, www.heydata.eu, email: datenschutz@heydata.eu.

1.2 Scope of data processing, processing purposes and legal bases

We detail the scope of data processing, processing purposes and legal bases below. In principle, the following come into consideration as legal bases for data processing:

Art. 6 (1) sentence 1 lit. a GDPR serves as our legal basis for processing operations for which we obtain consent.

Art. 6 (1) sentence 1 lit. b GDPR is the legal basis insofar as the processing of personal data is necessary for the performance of a contract, e.g. if a site visitor purchases a product from us or we perform a service for them. This legal basis also applies to processing operations required for pre-contractual measures, such as inquiries about our products or services.

Art. 6 (1) sentence 1 lit. c GDPR applies if we fulfill a legal obligation by processing personal data, as may be the case in tax law, for example.

Art. 6 (1) sentence 1 lit. f GDPR serves as the legal basis if we can rely on legitimate interests for the processing of personal data, e.g. for cookies that are necessary for the technical operation of our website.

1.3 Data processing outside the EEA

Insofar as we transfer data to service providers or other third parties outside the EEA, adequacy decisions by the EU Commission pursuant to Art. 45 (3) GDPR guarantee the security of the data during transfer, insofar as these exist, as is the case for Great Britain, Canada and Israel, for example.

When transferring data to service providers in the USA, the legal basis for the data transfer is an adequacy decision by the EU Commission if the service provider has additionally certified itself under the EU-US Data Privacy Framework.

In other cases (e.g. if no adequacy decision exists), the legal basis for the data transfer is generally standard contractual clauses, unless we state otherwise. These are a set of rules adopted by the EU Commission and are part of the contract with the respective third party. According to Art. 46 (2) lit. b GDPR, they guarantee the security of the data transfer. Many of the providers have given contractual guarantees that go beyond the standard contractual clauses and protect the data beyond the standard contractual clauses. These are, for example, guarantees regarding the encryption of the data or regarding an obligation of the third party to notify data subjects if law enforcement agencies want to access data.

1.4 Storage period

Unless expressly stated within this privacy policy, the data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no statutory retention obligations preventing deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted, i.e. the data will be blocked and not processed for other purposes. This applies, for example, to data that we must retain for commercial or tax law reasons.

1.5 Rights of data subjects

Data subjects have the following rights towards us regarding the personal data concerning them:

Right of access,
Right to rectification or erasure,
Right to restriction of processing,
Right to object to processing,
Right to data portability,
Right to withdraw consent at any time.

Data subjects also have the right to complain to a data protection supervisory authority about the processing of their personal data.

Contact details for the data protection supervisory authorities are available at https://www.bfdi.bund.de/DE/Service/Anschriften/Laender/Laender-node.html.

1.6 Obligation to provide data

Within the framework of a business relationship or other relationship, guests, interested parties or third parties only have to provide us with those personal data that are necessary for the establishment, execution and termination of the business relationship or for the other relationship or which we are legally obliged to collect. Without this data, we will generally have to refuse to conclude a contract or provide a service, or will no longer be able to perform an existing contract or other relationship.

Mandatory information is marked as such.

1.7 No automated decision-making in individual cases

For the establishment and execution of a business relationship or other relationship, we generally do not use fully automated decision-making pursuant to Article 22 GDPR. Should we use these procedures in individual cases, we will inform you separately if this is required by law.

1.8 Contacting us

When you contact us, e.g. by email or telephone, the data you provide (e.g. names and email addresses) will be stored by us in order to answer your questions. The legal basis for the processing is our legitimate interest (Art. 6 (1) sentence 1 lit. f GDPR) in answering inquiries addressed to us. We delete the data arising in this context after storage is no longer necessary, or restrict processing if statutory retention obligations exist.

1.9 Sweepstakes

Occasionally, we offer sweepstakes via our website or in other ways. We process the data requested in this context to determine and notify the winners. We then delete the data. We may also offer sweepstakes only for existing guests. In this case, we only process the name to determine the winners and the contact details to notify the winners. It is our legitimate interest to offer sweepstakes to attract new guests or to interact with our existing guests.

The legal basis for data processing is Art. 6 (1) sentence 1 lit. f GDPR.

2. Newsletter

We reserve the right to inform guests who have already used our services or purchased goods from time to time by email or other means about our offers, provided they have not objected to this. The legal basis for this data processing is Art. 6 (1) sentence 1 lit. f GDPR. Our legitimate interest lies in direct marketing (Recital 47 GDPR). Guests can object to the use of their email address for advertising purposes at any time at no additional cost, for example via the link at the end of each email or by email to our email address mentioned above.

Interested parties have the opportunity to subscribe to a free newsletter. We process the data provided during registration exclusively for sending the newsletter. Registration takes place by selecting the corresponding field on our website, by checking the corresponding field in a paper document or by another clear action, whereby interested parties declare their consent to the processing of their data, so that the legal basis is Art. 6 (1) sentence 1 lit. a GDPR. Consent can be withdrawn at any time, e.g. by clicking the corresponding link in the newsletter or by notifying our email address given above. The processing of data until withdrawal remains lawful even in the event of withdrawal.

3. Data processing on our website

3.1 Note for website visitors from Germany

Our website stores information in the terminal equipment of website visitors (e.g. cookies) or accesses information that is already stored in the terminal equipment (e.g. IP addresses). The following sections provide details on what information this is.

This storage and access takes place on the basis of the following provisions:

Insofar as this storage or access is strictly necessary so that we can provide the service of our website expressly requested by website visitors (e.g. to carry out a chatbot used by the website visitor or to ensure the IT security of our website), it takes place on the basis of Section 25 (2) No. 2 of the Telecommunications-Digital-Services-Data-Protection-Act (TDDDG).

Otherwise, this storage or access takes place on the basis of the consent of the website visitors (Section 25 (1) TDDDG).

Subsequent data processing takes place in accordance with the following sections and on the basis of the provisions of the GDPR.

3.2 Informational use of the website

In the case of informational use of the website, i.e. if site visitors do not provide us with information separately, we collect the personal data that the browser transmits to our server in order to ensure the stability and security of our website. This is our legitimate interest, so the legal basis is Art. 6 (1) sentence 1 lit. f GDPR.

This data includes:

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status code
Amount of data transferred in each case
Website from which the request comes
Browser
Operating system and its interface
Language and version of the browser software.

This data is also stored in log files. It is deleted when its storage is no longer necessary, at the latest after 14 days.

3.3 Web hosting and provision of the website

Our website is hosted by Alfahosting. The provider is Alfahosting GmbH, Ankerstraße 3b, 06108 Halle (Saale). The provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication data or contact data, in the EU. Further information can be found in the provider’s privacy policy at https://alfahosting.de/datenschutz/.

It is our legitimate interest to provide a website, so the legal basis for the described data processing is Art. 6 (1) sentence 1 lit. f GDPR.

We use the Elementor Content Delivery Network for our website. The provider is Elementor LTD., Tuval St 40, Ramat Gan, Israel. The provider processes the personal data transmitted via the website, e.g. content, usage, meta/communication or contact data in the EU. Further information can be found in the provider’s privacy policy at https://elementor.com/terms/.

We have a legitimate interest in using sufficient storage and delivery capacities to ensure optimal data throughput even during large load peaks. The legal basis for the described data processing is therefore Art. 6 (1) sentence 1 lit. f GDPR.

The legal basis for the transfer to a country outside the EEA is .

3.4 Contact form

When you contact us via the contact form on our website, we store the data requested there and the content of the message. The legal basis for the processing is our legitimate interest in answering inquiries addressed to us. The legal basis for the processing is therefore Art. 6 (1) sentence 1 lit. f GDPR. We delete the data arising in this context after storage is no longer necessary, or restrict processing if statutory retention obligations exist.

3.5 Job advertisements

We publish job advertisements on our website, on pages linked to the website or on third-party websites. The processing of the data provided as part of the application is carried out to conduct the application process. Insofar as these are necessary for our decision to establish an employment relationship, the legal basis is Art. 88 (1) GDPR in conjunction with Section 26 (1) BDSG. We have marked the data required to conduct the application process accordingly or point them out. If applicants do not provide this data, we cannot process the application. Further data is voluntary and not required for an application. If applicants provide further information, the basis is their consent (Art. 6 (1) sentence 1 lit. a GDPR).

We ask applicants to refrain from providing information on political opinions, religious beliefs and similar sensitive data in their CV and cover letter. They are not required for an application. If applicants nevertheless provide such information, we cannot prevent its processing as part of the processing of the CV or cover letter. Its processing is then also based on the applicant’s consent (Art. 9 (2) lit. a GDPR).

Finally, we process applicants’ data for further application procedures if they have given us their consent to do so. In this case, the legal basis is Art. 6 (1) sentence 1 lit. a GDPR.

We pass on the applicants’ data to the responsible employees in the HR department, to our processors in the recruiting sector and to the other employees involved in the application process.

If we enter into an employment relationship with the applicant following the application process, we only delete the data after the employment relationship has ended. Otherwise, we delete the data at the latest six months after an applicant has been rejected.

If applicants have given us their consent to also use their data for further application procedures, we only delete their data one year after receiving the application.

3.6 Guest account

Visitors to the website can open a guest account on our website. We process the data requested in this context to fulfill the respective user agreement concluded for the account, so that the legal basis for the processing is Art. 6 (1) sentence 1 lit. b GDPR.

Consent can be withdrawn at any time, e.g. via the contact details given in our privacy policy. The withdrawal does not affect the lawfulness of the processing until the withdrawal. If consent is withdrawn, we will delete the data unless we are obliged or entitled to continue to store it.

3.7 Offering of services

We offer services via our website. In doing so, we process the following data as part of the order:

Names
Addresses
Date of birth
Contact details

The data is processed to perform the contract concluded with the respective site visitor (Art. 6 (1) sentence 1 lit. b GDPR).

We pass on the aforementioned data to the following service providers insofar as this is necessary within the scope of the order: Protel, DIRS21, OBS, Portals

The legal basis for the processing is Art. 6 (1) sentence 1 lit. b GDPR, as it is necessary for the performance of the contract.

3.8 Payment service providers

To process payments, we use payment processors who are themselves controllers within the meaning of Art. 4 No. 7 GDPR. Insofar as they receive data and payment data entered by us in the ordering process, we thereby fulfill the contract concluded with our guests (Art. 6 (1) sentence 1 lit. b GDPR).

These payment service providers are:

Apple Inc., USA (for Apple Pay)
giropay GmbH
Google Ireland Limited, Ireland (for Google Pay)
Mastercard Europe SA, Belgium
Stripe Payments Europe, Ltd., Ireland
Visa Europe Services Inc., Great Britain

3.9 Technically necessary cookies

Our website uses cookies. Cookies are small text files that are stored in the web browser on a site visitor’s terminal device. Cookies help to make the offer more user-friendly, effective and secure. Insofar as these cookies are necessary for the operation of our website or its functions (hereinafter “Technically necessary cookies”), the legal basis for the associated data processing is Art. 6 (1) sentence 1 lit. f GDPR. We have a legitimate interest in providing guests and other site visitors with a functional website. We specifically use technically necessary cookies for the following purposes,

which store log-in data
which adopt language settings
which are set for the playback of media content

3.10 Third-party providers

3.10.1 Microsoft Clarity

We use Microsoft Clarity for analysis and to identify business opportunities. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland. The provider processes usage data (e.g. visited websites, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the EU.

The legal basis for the processing is Art. 6 (1) sentence 1 lit. a GDPR. The processing is based on consent. Data subjects can withdraw their consent at any time, for example by contacting us using the contact details provided in our privacy policy. The withdrawal does not affect the lawfulness of the processing until the withdrawal.

The data will be deleted when the purpose of its collection no longer applies and there is no retention obligation. Further information is available in the provider’s privacy policy at https://privacy.microsoft.com/en-us/privacystatement.

3.10.2 Elfsight

We use Elfsight to integrate widgets. The provider is Elfsight, LLC, 0015, Armenia, Yerevan, Paronyana str., 19/3, 201. The provider processes usage data (e.g. visited websites, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the EU.

3.10.3 Google Analytics

We use Google Analytics for analysis. The provider is Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The provider processes usage data (e.g. visited websites, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the USA. The legal basis for the processing is Art. 6 (1) sentence 1 lit. a GDPR. The processing is based on consent. Data subjects can withdraw their consent at any time, for example by contacting us using the contact details provided in our privacy policy. The withdrawal does not affect the lawfulness of the processing until the withdrawal.

The transfer of personal data to a country outside the EEA takes place on the legal basis of an adequacy decision. The security of the data transferred to the third country (i.e. a country outside the EEA) is guaranteed because the EU Commission has decided within the framework of an adequacy decision pursuant to Art. 45 (3) GDPR that the third country offers an adequate level of protection.

3.10.4 Google Tag Manager

We use Google Tag Manager for advertising and analysis. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes usage data (e.g. visited websites, interest in content, access times) in the USA.

We delete the data when the purpose of its collection no longer applies. Further information is available in the provider’s privacy policy at https://business.safety.google/privacy/.

3.10.5 Google Webfonts

We use Google Webfonts for fonts on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes meta/communication data (e.g. device information, IP addresses) in the USA.

Further information is available in the provider’s privacy policy at https://business.safety.google/privacy/.

3.10.6 Meta Pixel

We use Meta Pixel for analysis. The provider is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider processes usage data (e.g. visited websites, interest in content, access times) in the USA.

3.10.7 YouTube Videos

We use YouTube Videos for videos on the website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The provider processes meta/communication data (e.g. device information, IP addresses), usage data (e.g. visited websites, interest in content, access times) in the USA.

The transfer of personal data to a country outside the EEA takes place on the legal basis of consent.

Further information is available in the provider’s privacy policy at https://policies.google.com/privacy.

3.10.8 Facebook Conversion API

We use Facebook Conversion API for analysis. The provider is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The provider processes usage data (e.g. visited websites, interest in content, access times), meta/communication data (e.g. device information, IP addresses) in the USA.

3.10.9 CookieYes

We use CookieYes for consent management. The provider is CookieYes Limited, 3 Warren Yard Warren Park, Wolverton Mill, Milton Keynes, MK12 5NW, Great Britain. The provider processes meta/communication data (e.g. device information, IP addresses) in Great Britain.

The legal basis for the processing is Art. 6 (1) sentence 1 lit. f GDPR. We have a legitimate interest in managing website visitors’ consent to cookies in a simple way.

3.10.10 DIRS21

We use DIRS21 to integrate widgets for online booking and to manage travel offers. The provider is dirs21 GmbH, Steindorfstr. 10, 80538 Munich, Germany. The provider processes booking data (e.g. name, contact details, travel dates), usage data (e.g. visited websites, interest in content, access times) as well as meta/communication data (e.g. device information, IP addresses) in the EU.

3.10.11 heyData

We have integrated a data protection seal on our website. The provider is heyData GmbH, Schützenstraße 5, 10117 Berlin, Germany. The provider processes meta/communication data (e.g. IP addresses) in the EU.

The legal basis for the processing is Art. 6 (1) sentence 1 lit. f GDPR. We have a legitimate interest in providing website visitors with confirmation of our data protection compliance. At the same time, the provider has a legitimate interest in ensuring that only guests with existing contracts use its seals, which is why a mere image copy of the certificate is not a viable alternative for confirmation.

The data is masked after collection so that there is no longer any personal reference. Further information is available in the provider’s privacy policy at https://heydata.eu/datenschutzerklaerung.

4. Data processing on social media platforms

We are represented on social media networks to present our organization and our services there. The operators of these networks regularly process their users’ data for advertising purposes. Among other things, they create user profiles from their online behavior, which are used, for example, to show advertising on the network pages and elsewhere on the internet that corresponds to the users’ interests. To this end, the network operators store information on usage behavior in cookies on the users’ computers. It also cannot be ruled out that the operators combine this information with other data. Users can obtain further information and instructions on how to object to processing by the site operators in the privacy policies of the respective operators listed below. It is also possible that the operators or their servers are located in non-EU countries, so that they process data there. This can result in risks for users, e.g. because the enforcement of their rights is made more difficult or government agencies access the data.

When users of the networks contact us via our profiles, we process the data provided to us in order to answer the inquiries. This is our legitimate interest, so the legal basis is Art. 6 (1) sentence 1 lit. f GDPR.

4.1 Facebook

We maintain a profile on Facebook. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://www.facebook.com/policy.php.

One way to object to data processing is via the settings for advertisements: https://www.facebook.com/settings?tab=ads. We are jointly responsible with Facebook for the processing of the data of visitors to our profile on the basis of an agreement within the meaning of Art. 26 GDPR. Facebook explains exactly which data is processed at https://www.facebook.com/legal/terms/information_about_page_insights_data.

Data subjects can exercise their rights both towards us and towards Facebook. According to our agreement with Facebook, however, we are obliged to forward inquiries to Facebook. Data subjects will therefore receive a faster response if they contact Facebook directly.

4.2 Instagram

We maintain a profile on Instagram. The operator is Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The privacy policy is available here: https://help.instagram.com/519522125107875.

4.3 YouTube

We maintain a profile on YouTube. The operator is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. The privacy policy is available here: https://policies.google.com/privacy?hl=en.

5. Changes to this privacy policy

We reserve the right to change this privacy policy with effect for the future. A current version is available here at all times.

6. Questions and comments

For questions or comments regarding this privacy policy, we are happy to be at your disposal using the contact details provided above.