§ 1 Scope of Application

The following Terms and Conditions apply to all offers, reservations, and contracts regarding all accommodations rented out by Chalet Resort Seenland GmbH.

§ 2 Definitions

Accommodation Provider: A natural or legal person who accommodates guests for a fee.

Guest: A natural person who makes use of accommodation. The guest is usually also the contractual partner. Persons traveling with the contractual partner (e.g., family members, friends, etc.) are also considered guests.

Contractual Partner: A natural or legal person from Germany or abroad who enters into an accommodation contract as a guest or for a guest.

Accommodation Contract: The contract concluded between the accommodation provider and the contractual partner, the content of which is regulated in more detail below.

§ 3 Conclusion of Contract – Deposit

The accommodation contract is concluded when the accommodation provider accepts the contractual partner’s order. Electronic declarations are deemed to have been received if the party for whom they are intended can access them under normal circumstances and receipt occurs during the accommodation provider’s stated business hours.

After the start of the trip, the accommodation may not be handed over for use to persons other than those named in the contract, nor may the use be assigned, unless this is specified in writing between the parties. Until the start of the trip, you can request that third parties enter into the rights and obligations arising from the contract. In this case, you and the new tenant are jointly and severally liable for the travel price and any additional costs.

The accommodation provider is entitled to conclude the accommodation contract on the condition that the contractual partner pays a deposit. In this case, the accommodation provider is obliged to inform the contractual partner of the required deposit before accepting the contractual partner’s written or oral order. If the contractual partner agrees to the deposit (in writing or orally), the accommodation contract is concluded upon receipt of the declaration of consent regarding the payment of the deposit by the accommodation provider.

The deposit is a partial payment of the agreed fee.

§ 4 Prices

With the written booking confirmation, you are obliged to pay the stated price. Only the travel price stated in this confirmation is binding for the booking. Discounts and/or special offers can no longer be used once the reservation confirmation has been sent. These must be mentioned (by phone) or entered (via the internet) at the time of reservation.

All prices include VAT unless otherwise stated.

If VAT increases after the conclusion of the contract and the start of the trip is more than four months later due to changed legal regulations, the travel price will also increase by the same percentage as the VAT increase.

In addition to the travel price, the costs for final cleaning and/or other fees must be paid before arrival or on-site.

§ 5 Start and End of Accommodation

Unless the accommodation provider offers a different check-in time, the contractual partner has the right to move into the rented rooms from 3:00 PM to 5:00 PM on the agreed day (“arrival day”).

If a chalet/apartment is used for the first time before 6:00 AM, the previous night counts as the first overnight stay. The rented rooms must be vacated by the contractual partner by 10:30 AM on the day of departure. The accommodation provider is entitled to charge for an additional day if the rented rooms are not vacated on time.

§ 6 Payments

A deposit may be required when reserving a rental property. This will be noted in the reservation confirmation with a reasonable deadline. If no payment is made even after this deadline has expired, the accommodation provider can withdraw from the contract. The remaining balance for the rental property is paid either by advance payment, or on-site in cash, credit card, or EC card.

§ 7 Withdrawal from the Accommodation Contract

Withdrawal by the accommodation provider:
If the accommodation contract provides for a deposit and the deposit was not paid by the contractual partner on time, the accommodation provider can withdraw from the accommodation contract without a grace period. If the guest does not appear by 6:00 PM on the agreed arrival day and no late arrival has been agreed upon, there is no obligation to provide accommodation, unless a later arrival time was agreed upon. If the contractual partner has paid a deposit, the rooms will remain reserved until 12:00 PM at the latest on the day following the agreed arrival day. The accommodation contract can be terminated by the accommodation provider for objectively justified reasons by unilateral declaration up to 3 months before the agreed arrival day of the contractual partner, unless otherwise agreed.

Withdrawal by the contractual partner:
The accommodation contract can be terminated by the contractual partner by unilateral declaration up to 8 weeks before the agreed arrival day of the guest without paying a cancellation fee.

Outside of this period, withdrawal by unilateral declaration of the contractual partner is only possible upon payment of the following cancellation fees:

Cancellation conditions:

• From 6 weeks before arrival: 50% of the overnight price.
• From 4 weeks before arrival: 90% of the overnight price.
• The final cleaning will not be charged.

Different cancellation conditions may apply for larger bookings / special cases. These will be communicated individually and in writing in each case.

§ 8 Pet Ownership

Animals may only be brought into the accommodation facility with the prior consent of the accommodation provider and for a fee per animal and night. The prices are noted accordingly on our homepage. The contractual partner who takes an animal with them is obliged to properly keep or supervise this animal during their stay or to have it kept or supervised by suitable third parties at their own expense. The contractual partner or guest who takes an animal with them must have appropriate pet liability insurance or private liability insurance that also covers possible damage caused by animals. Proof of the corresponding insurance must be provided upon request by the accommodation provider. The contractual partner and their insurer are jointly and severally liable to the accommodation provider for damage caused by animals brought along. The damage specifically includes any compensation payments that the accommodation provider has to make to third parties. Animals are not allowed in the wellness area.

§ 9 Force Majeure

Force majeure on the part of the accommodation provider exists if the fulfillment of the contract is prevented – possibly temporarily – in whole or in part by circumstances beyond the accommodation provider’s control, such as war, strikes, blockades, fire, flooding, and other disruptions or events.

§ 10 Obligations of the Contractual Partner

The contractual partner is obliged to pay the agreed fee plus any additional amounts incurred due to the use of special services by them and/or the guests accompanying them, plus statutory VAT, by the time of departure at the latest. The accommodation provider is not obliged to accept foreign currencies. If the accommodation provider accepts foreign currencies, these will be taken in payment at the daily exchange rate if possible. Should the accommodation provider accept foreign currencies or cashless means of payment, the contractual partner shall bear all related costs, such as inquiries with credit card companies, etc. The contractual partner is liable to the accommodation provider for any damage caused by them or the guest or other persons who receive services from the accommodation provider with the knowledge or will of the contractual partner.

§ 11 Rights of the Contractual Partner

By concluding an accommodation contract, the contractual partner acquires the right to the usual use of the rented rooms, the facilities of the accommodation establishment that are usually accessible to guests for use without special conditions, and to the usual service. The contractual partner must exercise their rights in accordance with any hotel and/or guest guidelines ( ). By concluding an accommodation contract, the contractual partner accepts the house rules and pool rules and undertakes to comply with the rules listed therein.

§ 12 Obligations of the Accommodation Provider

The accommodation provider is obliged to provide the agreed services to an extent corresponding to their standard. Special services of the accommodation provider that are subject to labeling and are not included in the accommodation fee include, for example:

1. a) Special accommodation services that can be billed separately, such as the provision of stand-up paddles, canoes, breakfast, etc.
2. b) A reduced price is charged for the provision of extra beds or children’s beds.

§ 13 Rights of the Accommodation Provider

If the contractual partner refuses to pay the agreed fee or is in arrears with it, the accommodation provider is entitled to the statutory right of retention in accordance with § 273 / § 320 BGB as well as the statutory lien in accordance with § 1104 BGB on the items brought in by the contractual partner or the guest. This right of retention or lien also serves the accommodation provider to secure their claims from the accommodation contract, in particular for catering, other expenses made for the contractual partner, and for any compensation claims of any kind. The accommodation provider has the right to settle or issue interim bills for their services at any time.

§ 14 Limitations of Liability

If the contractual partner is a consumer, the accommodation provider’s liability for slight negligence, with the exception of personal injury, is excluded. If the contractual partner is an entrepreneur, the accommodation provider’s liability for slight and gross negligence is excluded. In this case, the contractual partner bears the burden of proof for the existence of fault. Consequential damage, non-material damage, or indirect damage as well as lost profits will not be compensated. The damage to be compensated is in any case limited to the amount of the reliance interest.

§ 15 Liability of the Accommodation Provider for Damage to Items Brought In

The accommodation provider is not liable for damage to items brought in.

§ 16 Termination of the Accommodation Contract / Premature Dissolution

If the accommodation contract was concluded for a fixed term, it ends when the term expires. If the contractual partner leaves prematurely, the accommodation provider is entitled to demand the full agreed fee. The accommodation provider will deduct what they saved as a result of the non-use of their service offer or what they received by renting the ordered rooms to others. Savings only exist if the accommodation establishment is fully occupied at the time the rooms ordered by the guest are not used and the room can be rented to other guests due to the contractual partner’s cancellation. The burden of proof for the savings lies with the contractual partner. The contract with the accommodation provider ends upon the death of a guest.

The accommodation provider is entitled to dissolve the accommodation contract with immediate effect for good cause, in particular if the contractual partner or the guest

1. makes a significantly disadvantageous use of the premises or, through their reckless, offensive, or otherwise grossly improper behavior, makes living together unpleasant for the other guests, the owner, their staff, or third parties living in the accommodation establishment, or is guilty of a punishable act against property, morality, or physical safety towards these persons;
2. is afflicted by a contagious disease or a disease that goes beyond the duration of the stay or otherwise becomes in need of care;
3. does not pay the invoices presented when due within a reasonably set period (3 days).

If the fulfillment of the contract becomes impossible due to an event to be considered force majeure (e.g., natural events, strike, lockout, official orders, etc.), the accommodation provider can dissolve the accommodation contract at any time without observing a notice period, provided that the contract is not already considered dissolved by law or the accommodation provider is released from their obligation to provide accommodation. Any claims for damages etc. by the contractual partner are excluded.

§ 17 Illness or Death of the Guest

If a guest falls ill during their stay at the accommodation establishment, the accommodation provider will arrange for medical care at the guest’s request. If there is danger in delay, the accommodation provider will arrange for medical care even without the guest’s specific request, especially if this is necessary and the guest is not able to do so themselves. As long as the guest is not able to make decisions or the guest’s relatives cannot be contacted, the accommodation provider will arrange for medical treatment at the guest’s expense. However, the scope of these care measures ends at the time when the guest can make decisions or the relatives have been notified of the illness. The accommodation provider has claims for compensation against the contractual partner and the guest or, in the event of death, against their legal successors, in particular for the following costs:

1. outstanding medical costs, costs for patient transport, medication, and medical aids
2. necessary room disinfection,
3. laundry, bed linen, and bedding that has become unusable, otherwise for the disinfection or thorough cleaning of all these items
4. restoration of walls, furnishings, carpets, etc., insofar as these were contaminated or damaged in connection with the illness or death,
5. room rent, insofar as the premises were used by the guest, plus any days the rooms were unusable due to disinfection, clearing, or similar,
6. any other damages incurred by the accommodation provider.

§ 18 Miscellaneous

Unless the above provisions provide otherwise, a period begins with the delivery of the document ordering the period to the contractual partner who must observe the period. When calculating a period determined by days, the day on which the point in time or the event falls, according to which the beginning of the period is to be based, is not included. Periods determined by weeks or months refer to the day of the week or month which, by its name or number, corresponds to the day from which the period is to be counted. If this day is missing in the month, the last day in this month is decisive. Declarations must have reached the other contractual partner by the last day of the period (12:00 PM). The accommodation provider is entitled to set off their own claims against claims of the contractual partner. The contractual partner is not entitled to set off their own claims against claims of the accommodation provider unless the accommodation provider is insolvent or the contractual partner’s claim has been established by a court or recognized by the accommodation provider. In the event of regulatory gaps, the corresponding statutory provisions shall apply.

Obvious printing errors do not bind Chalet Resort Seenland GmbH. With these general terms and conditions, all previous publications become invalid.

Chalet Resort Seenland GmbH stores personal data, which is used for internal guest management as well as for information and offers.

§ 19 Complaints

Despite all efforts by Chalet Resort Seenland GmbH, it may happen that you have a complaint. This complaint must be reported to the staff immediately so that they have the opportunity to remedy the situation. Your complaint will be processed with the greatest care.

§ 20 Place of Performance, Jurisdiction, and Choice of Law

The place of performance is the location where the accommodation establishment is situated. This contract is subject to German formal and substantive law.